You’ve Been Thinking About Customer Service All Wrong: This is The Digital Age, Baby! Customer service is about solving the problems of your customers. Whose job is customer service? The truth […]
Positive Reviews Need Responses, Too: The Ultimate Cheat Sheet A good or bad reputation can mean the difference between a business thriving and expanding, or closing their doors for good. […]
Undeniable Tricks To Help You Manage and Benefit from Negative Reviews You’ve taken the (necessary) leap to jump feet first into the ocean of digital platforms, competitors, and customers. It […]
Reputation management — much of which is achieved through SEO. This means effectively using search engine optimization to improve the information that becomes available when someone searches for your business. […]